Le Rêve Head Spa (“Le Rêve Head Spa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book an appointment, purchase or inquire about our services, communicate with us, or otherwise interact with us online or in person.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Information We Collect

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Depending on how you interact with Le Rêve Head Spa, we may collect the following types of information:

• Contact Information: This may include your name, email address, telephone number, and other contact information you provide to us.

• Appointment and Service Information: When you book or manage an appointment, we may collect information such as your appointment details, selected services, preferences, and communications relating to your appointment.

• Payment Information: When you make a payment or purchase through our booking or payment systems, payment information may be collected and processed by our third-party payment providers. We generally do not store your complete payment card information on our own systems.

• Communications: We may collect information you provide when you contact us by email, telephone, text message, social media, website forms, or other communication methods.

• Website and Device Information: When you visit our website, certain information may automatically be collected, including your IP address, browser type, device type, operating system, pages visited, approximate location, referring website, and information about how you interact with our website.

• Cookies and Similar Technologies: Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve our services, and support advertising and marketing activities. Some third-party services, including advertising and analytics providers, may also use cookies or similar technologies when you interact with our website. You can adjust certain cookie and browser settings through your device or browser.

 

2. How We Use Your Information

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We may use personal information for purposes including:

• Providing, scheduling, and managing appointments and services.

• Processing payments and transactions.

• Sending appointment confirmations, reminders, receipts, and other service-related communications.

• Responding to questions, requests, and customer-service inquiries.

• Communicating with you about our services, promotions, special offers, events, and gift cards when you have provided the appropriate consent.

• Sending text messages through our business messaging provider when you have opted in or when permitted for appointment-related communications.

• Improving our website, services, customer experience, and marketing.

• Understanding how visitors use our website.

• Measuring and improving advertising campaigns.

• Detecting, preventing, and addressing fraud, security issues, or other unauthorized activity.

• Complying with applicable laws, regulations, legal processes, or governmental requests.

• Protecting the rights, safety, and property of Le Rêve Head Spa, our customers, employees, and others.

 

3. Text Messaging and SMS Communications

 

If you provide your mobile phone number and separately consent to receive text messages from Le Rêve Head Spa, you may receive text messages relating to appointments, confirmations, reminders, customer service, and, where separately authorized, promotional or marketing messages.

• Message frequency may vary.

• Message and data rates may apply.

• You may opt out of text messages at any time by replying STOP or UNSUBSCRIBE.

• For assistance, reply HELP.

You may also manage your communication preferences through available booking or client-account tools.

Opting out of marketing text messages may not necessarily stop operational or appointment-related communications that are necessary to provide services you have requested. If you reply STOP or UNSUBSCRIBE to our messaging system, you may be unsubscribed from all text communications as supported by our messaging provider.

Your consent to receive marketing text messages is not a condition of purchasing goods or services.

We use third-party service providers to facilitate our text messaging and appointment communications, including Boulevard and its applicable messaging infrastructure. These providers may process your phone number and related information as necessary to deliver communications on our behalf.

We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

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4. How We Share Personal Information

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We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services. These may include:

• Appointment booking and scheduling providers.

• Payment processors.

• Business communication and SMS providers.

• Website hosting and technology providers.

• Email and customer communication providers.

• Analytics and advertising providers.

• Professional advisers, such as accountants, attorneys, or other service providers.

• Government authorities or law enforcement when required by law.

• Other parties when necessary to protect our rights, safety, property, customers, or business.

Third-party service providers may process information on our behalf and may have their own privacy policies governing their handling of information.

Mobile Information and SMS Privacy

No mobile information, including phone numbers and SMS consent information, will be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers that assist us in providing appointment notifications, customer communications, or SMS services on our behalf, but only as reasonably necessary to provide those services and in accordance with applicable requirements.

 

5. Advertising and Analytics

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We may use third-party analytics and advertising technologies to understand website activity, measure advertising performance, and help us reach people who may be interested in our services.

These technologies may include services such as Meta advertising tools, Google Analytics, Google advertising technologies, or similar services, depending on the tools installed on our website. These providers may collect information about your device, browser, website activity, or interactions with advertisements, subject to their own privacy policies and applicable law.

We may also use information about interactions with our website to measure the effectiveness of our advertising campaigns. You may have certain choices regarding cookies, targeted advertising, and similar technologies depending on your location and applicable law.

 

6. Cookies

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Our website may use cookies and similar technologies. Cookies may be used to:

• Keep our website functioning properly.

• Remember preferences.

• Understand website traffic and usage.

• Improve website performance.

• Measure advertising effectiveness.

• Support marketing and advertising activities.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functions.

 

7. Third-Party Websites and Services

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Our website may contain links to third-party websites, booking platforms, social-media pages, payment services, or other online services.

For example, clicking a booking link may take you to a third-party booking platform used by Le Rêve Head Spa. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing personal information.

 

8. Social Media

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We may maintain social-media pages or provide links to social-media platforms such as Instagram or Facebook.

If you interact with us through a social-media platform, that platform may collect and process information according to its own privacy policy and terms. Information you publicly post or share through a social-media platform may be visible to others.

 

9. Children’s Privacy

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Our website and services are not directed toward children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

 

10. Data Security

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We take reasonable measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured communication methods.

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11. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services.

• Maintain appointment and business records.

• Process transactions.

• Communicate with customers.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Enforce agreements.

• Protect our business and customers.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

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12. Your Privacy Choices and Rights

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Depending on where you live and applicable law, you may have certain rights concerning your personal information. These rights may include:

• The right to request access to personal information we maintain about you.

• The right to request correction of inaccurate personal information.

• The right to request deletion of certain personal information.

• The right to obtain a copy of certain personal information.

• The right to opt out of certain marketing communications.

• The right to opt out of certain targeted advertising or other data uses where applicable.

• The right to withdraw certain consents.

These rights are subject to applicable legal exceptions and limitations. To make a privacy request, please contact us using the information below. We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising privacy rights available to you under applicable law.

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13. Marketing Communications

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You may receive promotional communications from Le Rêve Head Spa only where permitted by applicable law and, where required, after you provide the appropriate consent.

• You may unsubscribe from promotional emails by using the unsubscribe option included in the email.

• For marketing text messages, you may reply STOP, UNSUBSCRIBE, or use other available opt-out methods.

Opting out of marketing communications does not necessarily prevent us from sending necessary service-related communications, such as appointment confirmations, reminders, receipts, or other communications related to services you have requested, where permitted by applicable law.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to periodically review this Privacy Policy for the most current information about our privacy practices.

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15. Contact Us

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If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Le Rêve Head Spa

7130 Buford Hwy

Doraville, GA 30340

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You may contact us using the email address above to request information about our privacy practices or to exercise applicable privacy rights.